FAQs
Interested in joining us for a class? We got you, Mama. Here is everything you need to know.
Stroller based programs
Can I try a class before I join?
Your first class is always free! Click the link at the top of your screen to find out more.
Do I need to pre-register or can I just show up?
While you can absolutely just show up, we would prefer you pre-register. By registering, you ensure you get details about where to meet us and what to expect.
What do I need to bring to class
For you: water, towel, yoga mat, or blanket, sunscreen, and comfortable exercise shoes and clothing.
For your littles: snacks, toys, diaper bag essentials, and any type of stroller.
I just had a baby, when can I join stroller classes?
You can begin attending class with your doctor's clearance to begin exercising, typically after your six week postpartum appointment. See you there, mama!
Can I attend classes if I am pregnant?
Absolutely! We encourage expectant moms to continue to exercise throughout their pregnancies as long as everything has been approved by their physician. We can modify any exercise that poses a challenge as you progress through your pregnancy.
FIT4MOM® recommends you obtain your doctor’s approval prior to beginning any exercise program. If pregnant, please speak with your physician before your first day.
How will I know if the class location has changed due to weather?
In case of inclement weather, outdoor class locations may change. Pre-enroll for classes to be emailed with last minute weather location changes or cancellations. You can also opt in for text messages when you sign up.
Do I need to be a runner to attend these classes?
Absolutely not! FIT4MOM is for moms of all fitness levels. We meet for a warm up, then power walk or jog to each exercise station. You exercise at the pace you feel most comfortable.
At what age can my baby be in a jogger?
As a general guideline, when your baby can hold his/her head up, he/she can ride in a jogger. But, we suggest that you follow your own stroller manufacturer’s guidelines. You can use a head roll and bolster to make your baby even more secure. With shock absorbers and recline features, the age can be quite young.
Do I need a jogging stroller for the workout?
Jogging strollers are not required. As long as the stroller is sturdy, not prone to tipping and all children can be safely strapped into their seats for the duration of class, it will work just fine!
My baby doesn't like being in the stroller, gets fussy or I need to feed?
Our classes are designed to keep the kids moving and engaged by incorporating songs and various props to keep them engaged. With that said, if you need to change, nurse or console your baby, please do so - remember, you are in good company.
Mom-only classes
Can I try a class before I join?
Your first class is always free! Click the link at the top of your screen to find out more.
Do I need to pre-register or can I just show up?
While you can absolutely just show up, we would prefer you pre-register. By registering, you ensure you get details about where to meet us and what to expect.
Can I bring kids to mom-only classes like body boost or body ignite?
Sadly, no. Our classes like body boost and body ignite are for moms-only.
Can I attend classes if I am pregnant?
Absolutely! We encourage expectant moms to continue to exercise throughout their pregnancies as long as everything has been approved by their physician. We can modify any exercise that poses a challenge as you progress through your pregnancy.
FIT4MOM® recommends you obtain your doctor’s approval prior to beginning any exercise program. If pregnant, please speak with your physician before your first day.
Do I need to be in great shape to participate in class?
Not at all! FIT4MOM is for moms of all fitness levels. We empower you through choice. You will be coached by a trained fitness instructor who will guide you through exercises best for your age and stage of motherhood. You exercise at the pace you feel most comfortable.
How will I know if the class location has changed due to weather?
In case of inclement weather, outdoor class locations may change. Pre-enroll for classes to be emailed with last minute weather location changes or cancellations. You can also opt in to text messages when you sign up.
Run Club
How many weeks is Run Club?
Run Club is our 8-week guided training program for 5K, 10K, or half marathon distance runs. We provide opportunities to learn and improve your running techniques through our detailed training plans, coaching, and community support. Come run with us, mama!
What if I have not run since before I had my baby or if I have never run at all?
Our Run Club coaches will lead you to your first mile! Whether it is your first mile ever, or your first mile post-baby, Run Club is appropriate for all levels.
Can I bring my child with me to run club?
Run Club is stroller friendly. Any child that joins you for Run Club should be safely secured in a stroller.
What should I bring to run club?
Running shoes and water are essential. Dress for the weather: sunscreen, layers if it is fall or spring, and a hat are always helpful. A yoga mat or towel would be helpful for the final stretch.
Our Membership
What does my Membership include?
Your membership includes unlimited classes at any of the FIT4MOM S Charlotte Matthews locations. We offer Stroller Strides, Strides 360, Run Club, Body Well, and are continually adding to our classes. Membership also includes being a member in our closed Facebook group, weekly playgroups, monthly Moms’ Night Outs and more!
Can I bring family or friends who are visiting to class with me?
Visitors are welcome to come to class FREE of charge! If you have an extended-stay guest who will participate beyond their free visit, they will be need to purchase a one time class pass, or a 5 or 10 class pack. We are happy to review all options and costs. All participants in any FIT4MOM class (including visitors) must sign our waiver in order to participate.
How do I place my membership on hold or cancel it?
Email southcharlotte_matthews@fit4mom.com to change the status of your membership. All requests need to be received in writing 5 business days before the next payment is due. Once payment processes, we are unable to offer refunds.
Memberships can be placed on hold for a maximum of 6 months. Holds are subject to a $10 charge per month, with exception of maternity leave. Maternity leave holds are not charged a hold fee. Our system auto prorates payments so no paid membership is lost.
When can I place my membership on hold or cancel it?
Holds can start any day of your billing cycle. Our system auto-prorates your membership upon receipt of your hold. There are no refunds on dues once payment has been paid. To avoid payment, all requests need to be received in writing 5 business days before the next payment is due.
How do I change my return date on my hold?
You can return from your hold on any day of the month. You need to email southcharlotte_matthews@fit4mom.com at least 2 business days prior to your return. If you attend class without advanced notice your credit card on file will be charged the drop-in rate of $20/class.
What is the fee to place a membership on hold?
There is a $10 fee each month your membership is on hold. Memberships can be placed on hold for up to 6 months. The exception to the fee is maternity leaves- there are no charges for maternity leave holds.
Can I attend classes when my membership is on hold?
When your membership is on hold you can attend classes at the drop-in rate of $20/class. Your credit card on file will be charged automatically.
What is the enrollment fee for a membership?
There is a $75 enrollment fee for all new monthly memberships. If you sign up for membership on the first day of class you pay a $37.50 enrollment fee.
If you cancel your membership and then wish to rejoin, you pay a $40 reactivation fee to rejoin.
Members who transfer to us from another franchise outside will be charged a $25 enrollment fee.
How do I update my credit card on file?
To update your credit card on file:
Log into your Pike13 account
Below your profile photo you will see a list of options
Click on "Payment Methods"
Update the information
Click “Save”
Be sure to delete the old credit card on file
If your monthly dues payment fails and you do not respond to our emails to update your credit card info, your membership will be cancelled.
Click here for Pike13 website.
Who do I contact with questions about my membership?
If you ever have any questions on your membership, you can email southcharlotte_matthews@fit4mom.com. You can also call or text us at 980-418-4806.
Is my membership transferable to another franchise location?
No. Memberships are only valid for the franchise where they were purchased. If you move to an area outside of our franchise, you will need to cancel your current membership and sign up for a membership at the new franchise. We encourage you to contact the franchisee where you are moving to and let them know you have a current FIT4MOM membership at another franchise.
*Prices & Policies are subject to change.